testtext

Embergrass is no longer running. This jewelry is no longer for sale, nor am I able to accept any more custom orders. Sorry for any inconvenience.

About


Embergrass Jewelry

Embergrass is no longer running. This jewelry is no longer for sale, nor am I able to accept any more custom orders. Sorry for any inconvenience.

San Francisco

FAQ


  • Where is the store based?

    San Francisco

  • Do you accept orders placed outside of the US?

    Yes, please be aware that you will be liable for any additional charges (such as customs fees) that arise from shipping to other countries.

  • How long will it take to receive my order?

    Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

  • How and when will my items be shipped?

    *Items as-listed will be shipped within 2 working days after I receive payment.
    *If you have requested alterations or different colours it may take up to a week but usually will still be 2 working days.
    *Custom items will ship as soon as they are ready and may take longer if components need to be ordered.
    *Shipping cost includes packaging and shipping within the US.
    *Items are usually shipped by USPS First Class mail.

  • Are you on Etsy?

    Yes. If you would prefer to buy through Etsy you can go here:
    http://www.etsy.com/shop/Embergrass

  • What is Storenvy?

    This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

  • How do I pay for my order? Is it secure?

    The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

  • What if something is wrong with my order?

    If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.